Service Writer for BMW Enthusiasts
7 days ago
We are seeking a highly motivated and customer-focused Service Writer to join our team at Redline Bimmer Performance.
Estimated Salary: $45,000 - $65,000 per year, depending on experience.
Key Responsibilities- Greet and assist customers in a professional and friendly manner, understanding their BMW service requirements.
- Schedule service appointments efficiently, ensuring timely utilization of our service bay and technician schedules.
- Act as a liaison between customers and technicians, conveying vehicle issues and service recommendations accurately.
- Provide clear explanations of service options, timelines, and costs to customers, maintaining transparency and trust.
- Generate accurate repair orders, documenting all necessary details and information.
- Keep customers updated on the status of their vehicle repairs, addressing any concerns promptly.
- Process payment transactions and ensure accurate billing.
- Assist in maintaining a clean and organized service area, creating a welcoming environment for customers.
- Proven experience as a Service Writer or in a customer service role within the automotive industry.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with the ability to build rapport and trust with customers.
- Organizational skills and attention to detail, ensuring accurate documentation and order processing.
- Proficient computer skills, including experience with automotive service software.
- Ability to work in a fast-paced environment, managing multiple tasks and priorities.
- Competitive compensation package.
- Positive and collaborative work environment.
- Opportunities for growth and professional development.
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