Service Writer for BMW Enthusiasts

7 days ago


Pompano Beach, Florida, United States REDLINE BMW PERFFORMANCE INC Full time
Job Overview

We are seeking a highly motivated and customer-focused Service Writer to join our team at Redline Bimmer Performance.

Estimated Salary: $45,000 - $65,000 per year, depending on experience.

Key Responsibilities
  • Greet and assist customers in a professional and friendly manner, understanding their BMW service requirements.
  • Schedule service appointments efficiently, ensuring timely utilization of our service bay and technician schedules.
  • Act as a liaison between customers and technicians, conveying vehicle issues and service recommendations accurately.
  • Provide clear explanations of service options, timelines, and costs to customers, maintaining transparency and trust.
  • Generate accurate repair orders, documenting all necessary details and information.
  • Keep customers updated on the status of their vehicle repairs, addressing any concerns promptly.
  • Process payment transactions and ensure accurate billing.
  • Assist in maintaining a clean and organized service area, creating a welcoming environment for customers.
Requirements
  • Proven experience as a Service Writer or in a customer service role within the automotive industry.
  • Excellent communication skills, both verbal and written.
  • Strong customer service orientation with the ability to build rapport and trust with customers.
  • Organizational skills and attention to detail, ensuring accurate documentation and order processing.
  • Proficient computer skills, including experience with automotive service software.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities.
Benefits
  • Competitive compensation package.
  • Positive and collaborative work environment.
  • Opportunities for growth and professional development.


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