Hybrid IT Support Professional

1 week ago


Cleveland, Ohio, United States Tucker Ellis LLP Full time
Job Summary

We are seeking an experienced IT Help Desk Technician to join our team in Cleveland, Ohio. The successful candidate will provide technical assistance to employees and guests, addressing software, hardware, printer, and audio-video conferencing needs.

This is a hybrid role that requires on-site attendance for at least the first year and includes a rotating on-call schedule with after-hours and weekend support. You will have the opportunity to work with a diverse group of employees and develop your technical skills in a fast-paced environment.

Key Responsibilities:

  • Serve as the primary contact for employees seeking technical assistance.
  • Diagnose and resolve issues related to computers, applications, and network connectivity.
  • Provide both in-person and remote support to address technical needs.
  • Manage desktop and laptop hardware, troubleshoot and repair Microsoft Word documents.
  • Assist with video conferencing tools like Zoom and Teams.
  • Resolve VPN and Internet connectivity issues.
  • Use imaging tools to set up and distribute computers.
  • Perform miscellaneous job-related duties as needed.

Benefits:

  • Estimated salary range: $70,000 - $90,000 per year.
  • Comprehensive medical, dental, and vision insurance.
  • 401K/Profit Sharing plan.
  • Paid time off (PTO).


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