Lead Guitar Instrument Repair Specialist

Guitar Center is a world-renowned retailer that embodies the creativity and music by encouraging staff to find their individual sound. Our mission is to develop lifelong musicians and make a difference in the world by enabling musicians and non-musicians to experience the joy of creating music.

We offer a competitive salary of $60,000 - $80,000 per year, based on location and experience. This includes medical, dental, vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

As a Lead Guitar Instrument Repair Specialist, you will provide exceptional maintenance and repair services on customer-owned instruments and assist in maintaining store inventory. Your primary objective is to continually build and increase business through great customer experiences and quality work.

• Interact with customers to ensure a positive experience
• Service customer-owned instruments with high craftsmanship
• Maintain store-owned gear as requested
• Complete warranty repair work

To be successful in this role, you should have a skilled understanding of repairing guitars and possess foundational product knowledge on Guitar Center products. Additional characteristics include:

• Customer Focus: Understands customer service principles and provides an excellent customer experience
• Initiative: Able to identify opportunities and issues and follow through on work activities
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques
• Training: Able to effectively train learners and communicate information and techniques so that they are retained

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.