Customer Service Representative-Manufacturing

6 hours ago


Agawam, Massachusetts, United States BLACKHAWK INDUSTRIAL OPERATING CO Full time
Job Title: Customer Service Representative-Manufacturing

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at BlackHawk Industrial Operating Co. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service to manufacturing customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Analyze and assess customer needs, identifying opportunities to improve customer satisfaction and loyalty.
  • Work closely with suppliers and account managers to source and price product solutions, ensuring timely delivery and quality standards.
  • Process customer orders, return material authorizations, and guaranteed test orders, maintaining accurate records and ensuring compliance with company procedures.
  • Develop and maintain a deep understanding of BlackHawk Industrial's systems, policies, and procedures, as well as suppliers' systems and websites.
  • Perform other duties as assigned, including maintaining a safe and productive work environment.

Requirements:

  • High school diploma or equivalent required; minimum 1 year of customer service or inside sales experience preferred.
  • Excellent written and verbal communication skills, with the ability to learn and apply new software programs.
  • Ability to work in a team environment, with a strong focus on customer satisfaction and loyalty.
  • Proficient in Microsoft Office suite and comfortable with basic computer operation.

Work Environment:

Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.

Equal Opportunity Employer:

BlackHawk Industrial Operating Co. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment for all employees.



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