Experienced Service Advisor- Hoehn Jaguar Land Rover Carlsbad
4 days ago
We have achieved excellent Customer Service Experience scores and are growing rapidly. A new team member will help maintain momentum and contribute to our success. As part of our team, you will be part of our success story.
Key responsibilities include:
- Greets customers, listens to their issues, and determines the required service.
- Prepares repair orders and estimates for additional repairs.
- Provides customers with regular updates and explains the work performed.
- Recommends vehicle care and repairs, and maintains high customer satisfaction standards.
- Handles customer complaints, schedules appointments, and test drives vehicles as needed.
- Establishes a "promised time" and coordinates with technicians.
- Closes repair orders and uses manufacturer and dealership information to eliminate comebacks.
Requirements include:
- Excellent customer service and vehicle advice skills.
- Ability to manage multiple open repair orders and provide regular updates to clients.
- General computer, email, and word processing skills.
- Ability to absorb and demonstrate vehicle technology information.
- Valid Driver's License and insurability by Company Standards.
With a world-class dealership group like Hoehn Motors, you will have a desirable place to build a long-term career with a strong brand mix, ideal location, and employee-first culture.
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