Lead Infrastructure Engineer

1 month ago


Raleigh, North Carolina, United States Truist Inc Full time
Job Summary

We are seeking an experienced IT engineer to join our Enterprise Infrastructure Engineering and Operations team at Truist Inc. The ideal candidate will have a deep understanding and deployment experience with Infoblox DDI solutions, as well as strong Active Directory, Microsoft DNS, and Microsoft DHCP skillsets.

Key Responsibilities
  • Perform problem tracking, diagnosis, and root-cause analysis, replication, troubleshooting, and resolution for complex issues.
  • Respond to issues in a timely manner by receiving and investigating incidents or service tickets.
  • Analyze and observe trends with technical issues and develop recommendations for long-term improvements.
  • Document all relevant end-user interactions and steps taken to resolve incidents.
  • Communicate status of issue resolution to internal customers.
  • May engage and manage outside vendors.
Requirements
  • Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
  • In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
  • Understanding of key business processes and competitive strategies related to the IT function.
  • Ability to plan and manage projects.
  • Ability to solve complex problems by applying best practices.
  • Ability to provide direction and mentor less experienced teammates.
Preferred Qualifications
  • Bachelor's degree or 8+ years in Enterprise Technology with a focus on Windows-hosted infrastructure.
  • Previous experience in the financial services industry and familiarity with financial regulations is a plus.
  • Expert-level experience supporting and deploying Infoblox DDI.
  • Expert-level experience supporting Microsoft AD and Group Policy in a large-scale environment.
  • Expert-level experience supporting Microsoft DHCP.
Benefits

Truist offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Teammates also receive no less than 10 days of vacation and 10 sick days during their first year of employment, along with paid holidays.

Truist is an Equal Opportunity Employer and does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.



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