Digital Transformation Expert

The Platform Strategy and Operations Team at Blue Shield of California is dedicated to optimizing Salesforce solutions and maximizing value across the enterprise. Our team works cross-functionally to link our key business strategies and initiatives with our platform roadmap and day-to-day operations.

The estimated salary for this role is $120,600 in California, which reflects the company's commitment to fair compensation based on experience, location, and current employee salaries for similar roles.

In this critical role, you will play a key part in the digital transformation of Blue Shield of California's sales and enrollment experience. As a hands-on expert, you will be accountable for collecting and rationalizing business requirements, creating future state designs, writing user stories, and more across various business areas.

• Consult and lead complex data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives.
• Formulate and define complex systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements.
• Develop or modify information systems, including analysis of business and user needs, documenting requirements for complex or new systems.
• Lead research, impact analysis, and determine the level of effort to complete requirements elicitation and defining the breakdown of tasks, resource loading, issue tracking, and resolution management.
• Be responsible for developing and implementing new products and/or approaches in conjunction with implementing new/existing technologies.
• Develop Salesforce configuration methodology to support solution selection and develop documented solutions and processes using appropriate documentation protocols.
• Lead and collaborate cross-functionally in analyzing, designing, and forming solutions to meet business outcomes.
• Leverage agile methodology and skill in business solution design to drive business requirements workshops and story writing.
• Look to understand and improve business process rather than simple lift and shift approaches.
• Collaborate with developers to test and verify that solutions will meet the business requirements.
• Anticipate unrealized problems or dependencies and recommends solutions.
• Be passionate about solving business problems using technology and keeping user perspective in focus.
• Demonstrate an understanding that business communication and change management are essential in transformation.

This role requires a bachelor's degree or equivalent experience and at least 7 years of prior relevant experience. Salesforce or healthcare industry experience is preferred. The ideal candidate will have advanced knowledge of and ability to perform analyses, process mapping, root-cause, risk, and requirements data gathering.

We offer a collaborative environment while independently delivering results. MS Office experience is required, and JIRA and Tableau experience is a plus. If you are a skilled professional looking to make a meaningful impact in digital transformation, we encourage you to apply.