Key Biscayne Branch Operations Coordinator

1 week ago


Key Biscayne, Florida, United States WELLS FARGO BANK Full time
Why Wells Fargo?
We offer a meaningful career with competitive salary, robust benefits package, and programs to support work-life balance and well-being. Our commitment to diversity, equity, and inclusion creates an inclusive environment where employees can thrive.

About the Role:
As a Branch Operations Coordinator for our National Branch Network, you will play a crucial role in supporting customer experience by accurately processing transactions, sharing digital solutions, and making introductions to bankers. You will also complete operational activities while minimizing risks under established policies.

Job Responsibilities:
* Support customer experience by processing transactions and introducing customers to bankers
* Complete operational tasks while minimizing risks
* Perform transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
* Support branch manager in operational tasks and scheduling
* Resolve issues related to daily operations of the teller line
* Provide excellent service to customers and individuals

Requirements:
* 2+ years of customer service and issue resolution experience or equivalent
* Ability to provide strong customer service, listen, and comprehend customer issues
* Ability to educate and connect customers to technology and share mobile banking options
* Cash handling experience and ability to prioritize in a fast-paced environment
* Relevant military experience or knowledge of retail compliance controls, risk management, and loss prevention

Benefits and Salary:
The estimated annual salary for this position is around $45,000 to $55,000, depending on location and experience. We offer a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. Additionally, we value diversity, equity, and inclusion in the workplace and welcome applications from all qualified candidates.

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