IT Support Specialist

4 weeks ago


Butte, Montana, United States Univision Computers Full time
Job Overview

Univision Computers is seeking a skilled IT Technician to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Key Responsibilities
  • Provide technical support to clients via phone, email, and remote desktop connections.
  • Identify and troubleshoot technical issues, and provide solutions or escalate to senior technicians as needed.
  • Document and track technical issues and resolutions in our ticketing system.
  • Collaborate with other team members to resolve complex technical issues.
  • Stay up-to-date with the latest technology trends and advancements in the field.
Requirements
  • 1+ years of experience in a technical support role.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Operating Systems and Office 365.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible work arrangements, including remote work options.

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