Healthcare Access Expert
1 week ago
Are you a highly skilled scheduling expert seeking a challenging opportunity? We have an exciting job opening for a Lead Health Access Partner at The University of Texas at Austin.
Salary: $46,545 - $63,919 per year
About the RoleWe are seeking a seasoned professional to oversee the scheduling operations for our Advanced Imaging Center. As the Lead Health Access Partner, you will be responsible for managing scheduling processes, monitoring performance metrics, and collaborating with internal teams to ensure world-class service delivery.
Key Responsibilities:
- Scheduling and Coordination: Oversee the scheduling of imaging appointments, ensuring optimal appointment slots and efficient utilization of resources.
- Performance Metrics and Analysis: Develop, monitor, and analyze key performance indicators (KPIs) such as abandon times, time to answer, and other relevant call center metrics.
- Service Excellence: Deliver exceptional service to internal teams and external clients by ensuring timely and accurate scheduling and addressing any issues promptly.
- T eam Leadership and Development: Foster a positive and service-oriented work environment for the scheduling team, providing ongoing feedback and development opportunities.
- Process Improvement and Innovation: Identify opportunities for process improvements, recommending new software, tools, or technologies to enhance scheduling efficiency and patient satisfaction.
- Collaboration and Communication: Work closely with Imaging techs and UTHA department leaders to develop and refine service metrics, address scheduling conflicts, and resolve patient concerns.
Requirements:
- High school graduation or GED, and 3-5 years of experience in a scheduling or administrative role within a healthcare or imaging environment.
- Demonstrated clerical skills and knowledge of medical terminology.
- Excellent analytical and problem-solving skills.
- Proven ability to create, monitor, and interpret performance metrics.
- Exceptional interpersonal and communication skills.
- Ability to multi-task and operate under high-pressure situations.
Preferred Qualifications:
- Associate's degree or higher in Healthcare Administration, Business, or related field.
- Previous experience in a lead or supervisory capacity is highly desirable.
- Previous experience in Imaging as a dedicated Imaging scheduler or clerk.
Benefits:
This position offers a competitive salary, excellent benefits package, and opportunities for professional growth and development. As a member of our team, you will contribute to the success of our Advanced Imaging Center and have a rewarding career in a dynamic and supportive environment.
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