IT Operations Manager

4 days ago


Chicago, Illinois, United States Planet Technology Full time

Pursuing a strategic IT manager role at Planet Technology can bring substantial career growth opportunities. As the key player in overseeing IT functions, you will have a direct impact on the company's operations and success.

Responsibilities:

Technical Leadership

  • Directly supervise a D365 Support Analyst and manage cross-functional teams to achieve project goals.
  • Collaborate with stakeholders to understand their needs and align IT strategies accordingly.

Cloud Infrastructure Administration

  • Responsible for the day-to-day administration of Azure Cloud services to maintain high levels of security and reliability.
  • Monitor and optimize cloud infrastructure to meet business needs while controlling costs.

Help Desk Team Supervision

  • Provide leadership and guidance to the IT Help Desk team, focusing on delivering exceptional user experiences.
  • Develop and implement processes to improve ticket resolution rates and overall customer satisfaction.

Benefits:

  • Career development opportunities within a dynamic IT environment.
  • Competitive salary range: $140,000 - $200,000 per year.


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