Service Ambassador

4 weeks ago


High Point, North Carolina, United States Hooker Furniture Corporation Full time
Job Summary:

Hooker Furniture Corporation is seeking a highly skilled Service Ambassador to join our team in High Point, NC. As a Service Ambassador, you will play a key role in delighting customers by exceeding their expectations in innovative ways, fostering loyalty, and driving business growth.

Key Responsibilities:

Develop positive dealer relationships and gain an intimate knowledge of all dealer requirements to ensure that we exceed expectations as relating to all operation processes
Learn and maintain a high level of product knowledge across all brands sold and supported
Foster and maintain excellent communication between internal partners and external reps and dealers with the highest level of professionalism
Ensure the dealer and rep experience is harmonious in all aspects of communication
Have direct contact with customers and reps by e-mail, phone, and chat regularly, addressing status, order changes, cancellations, pricing, product questions or product availability
Manage daily proofing of all incoming orders for assigned dealers, including applicable promos, custom order configurations, and accurate shipping details
Delegate and communicate any quality risks that may arise by working with dealers, reps and internal quality and credit teams
Run weekly report on open orders, customer backlog, and on-time shipment performance shared with sales reps, executives, and dealers, noting any changes and/or issues that may need to be addressed
Remain flexibility to adapt to changing strategies and initiatives while maintaining productivity
Attend market training biannually for all brands
All other tasks and projects as assigned by supervisor

Requirements:

Previous customer service experience required
Furniture background preferred
Excels at working with a team and independently
Meticulous attention to detail is required
Proficient with Microsoft 365 - Excel, Outlook, and Word
Excellent written and oral communication skills
A continuous improvement mindset
High school Diploma required
Degree or some college preferred

Why Work with Us:

A company committed to DEI (Diversity, Equity, and Inclusion) values
Competitive compensation and bonus plan
Successful and stable organization for over 95 years
Multinational, global organization with 11 locations in the US and offices in Vietnam and China
Strong corporate initiatives to continue to grow the organization
A culture that encourages forward-thinking, team-building and creative problem solving
Career development focus including training opportunities and leadership development programs
Tuition reimbursement program
Emphasis on charitable giving and volunteering in our communities
Focus on ESG (Environmental, Social, and Corporate Governance)
Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
Matching 401k employer contributions

Work Schedule:

Monday to Friday, 8 AM - 5 PM. Once fully trained, you will have the flexibility to work remotely one day per week.

The training period is expected to last between 6 to 8 months. During this time, there will be a 10% travel requirement to our corporate office in Martinsville, VA as needed.

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