Patient Care Liaison

6 days ago


Garden City, Michigan, United States Plastic Surgical Full time
About Us

New York Plastic Surgical Group is a leading academic plastic surgery group with over 75 years of medical innovation. Established in 1948, our practice has treated over half a million patients and developed many of the region's specialty centers.

We are proud to provide patients with a full spectrum of plastic surgery and injectable services, as well as support our community by meeting the need for reconstructive care.

Our Mission

We are committed to delivering exceptional patient care and outcomes through our team of experienced surgeons and medical professionals.

The Role

We are seeking a skilled Patient Care Liaison to join our team. In this role, you will be responsible for providing exceptional customer service and supporting the needs of our patients.

Main Responsibilities:

  • Answer telephone calls and greet patients courteously and efficiently
  • Direct patients to the appropriate floor and communicate with front desk staff as needed
  • Accept mail and packages for tenants and notify them as required
  • Participate in departmental meetings and training sessions to support team building
  • Adhere to all departmental processes and procedures, including the 'Check-In/Check-Out' protocol
  • Respond to emails and serve as a liaison between departments
  • Remain in the office until all patients have checked in for the day
  • Comply with HIPAA regulations and report safety hazards

Benefits:

  • A competitive salary range of $18-$20 per hour
  • Annual bonuses based on performance evaluation
  • Medical, dental, vision, and pet insurance
  • 19 days PTO and 8 paid holidays
  • 401k with 4% company match
  • Educational development and tuition reimbursement
  • Wellness programs and discounted wireless phone services

Requirements:

  • Excellent communication and interpersonal skills
  • Strong computer and technical skills
  • Detail-oriented and able to multi-task


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