IT Support Specialist

7 days ago


Phoenix, Arizona, United States Zoom Technology Arizona Full time
Job Summary

The IT Helpdesk Technician will provide technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving network problems, and ensuring that IT systems are functioning efficiently.

Key Responsibilities
  • Respond to IT support requests via phone, email, or in-person.
  • Diagnose and resolve hardware, software, and network issues.
  • Provide support for operating systems, applications, and peripheral devices.
Troubleshooting and Maintenance
  • Identify and troubleshoot technical problems, escalating complex issues to higher-level support when necessary.
  • Document all support activities, including problem resolution steps and outcomes.
System Administration
  • Perform routine maintenance on IT systems, including updates, patches, and backups.
  • Monitor system performance and ensure optimal operation of IT infrastructure.
User Support and Training
  • Assist in the onboarding process by setting up new user accounts and configuring workstations.
  • Provide training and guidance to end-users on IT best practices and usage of software applications.
Inventory Management and Security
  • Maintain an inventory of IT equipment and software licenses.
  • Coordinate with vendors for the procurement of new hardware and software.
  • Implement and enforce IT security policies and procedures.
Requirements
  • High school diploma required; associate's or bachelor's degree in Information Technology, Computer Science, or a related field a plus.
  • 1-3 years of experience in an IT support role.
  • CompTIA A+, Network+, or other relevant certifications are a plus.
Working Conditions
  • Ability to lift and carry equipment up to 50 pounds.
  • Willingness to work in various environments, including outdoor and confined spaces.
  • Availability to work flexible hours.
  • May require occasional evening or weekend work to perform maintenance or resolve critical issues.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Supportive and collaborative work environment.

Zoom Technology Arizona is an Equal Opportunity Employer. Diversity, Equity, Inclusion, and Belonging (DEIB) are built into our DNA. We are committed to creating a digitally inclusive environment, ensuring seamless connectivity through advanced fiber technology and broadband solutions.



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