Pharmacy Assistant

3 weeks ago

San Mateo, California, United States Walgreens Full time

Job Description:

In accordance with state and federal regulations, assists the pharmacist in the practice of pharmacy, under direct supervision. Performs various Pharmacy Department duties in accordance with Company policies and procedures.

Responsibilities:

  • Assists the pharmacist in the performance of pharmacy duties, including the use of pharmacy systems to obtain patient and drug information and process prescriptions.
  • Models and delivers a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Develops strong relationships with most valuable customers.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, and filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
  • Assists pharmacists in scheduling and maintaining work flow.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Registers all related sales on assigned cash register, collects and handles cash as required, and takes customers to OTC aisle when possible to assist in locating products.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes manual claims for third party program prescription services in a timely and efficient manner and performs other clerical duties as assigned by the Pharmacy Manager.
  • Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
  • Maintains knowledge of Company asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
  • May assist pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients and other clinical services as required.
  • Assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics, and external providers.
  • Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other healthcare providers.
  • Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly in condition and appearance.
  • Complies with all company policies and procedures and maintains respectful relationships with coworkers.

Requirements:

  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications:

  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
  • Prefer good computer skills.
  • Prefer knowledge of store inventory control.
  • Prefer PTCB or ExCPT certification.

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