Staffing Optimization Manager

1 week ago


Collingswood, New Jersey, United States Rush Street Gaming Full time
About the Role

We are seeking an experienced Staffing Optimization Manager to join our team at Rush Street Interactive. This role plays a critical part in ensuring that we maintain optimized staffing levels, schedules, and resources for efficient operations.

The ideal candidate will be responsible for forecasting contact volumes, scheduling personnel appropriately, and adapting to fluctuations in demand. They will also analyze customer service data to make informed decisions about optimal staffing setups.

This position requires excellent analytical skills, strong communication abilities, and a passion for delivering exceptional results. If you are a motivated individual who thrives in fast-paced environments, we encourage you to apply.

Key Responsibilities
  • Lead the workforce management strategy, gathering business requirements and reviewing KPIs to implement resource optimization
  • Evaluate, implement, and optimize workforce management tools and software to enhance operational efficiency
  • Model staffing needs and collaborate with recruiting teams to ensure seamless talent acquisition
  • Oversee adherence to labor laws, company policies, and industry regulations
  • Collaborate with department heads and stakeholders to align workforce management with organizational goals
Requirements
  • Bachelor's degree in Business Administration or a related field
  • Minimum 3 years of experience in workforce management, preferably in the gaming industry
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal abilities
Benefits

At Rush Street Interactive, we offer a comprehensive compensation package, including:

  • An estimated salary of $85,000 - $110,000 per year, depending on experience
  • A competitive benefits program, including health insurance, retirement savings plan, and paid time off
  • Ongoing training and professional development opportunities
About Us

Rush Street Interactive is a leading provider of online casino and sports betting solutions. We are committed to innovation, customer satisfaction, and employee success. Our dynamic work environment offers opportunities for growth, collaboration, and community involvement.



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