Electricity Scheduler and Coordinator

7 days ago


Harwich Port, Massachusetts, United States Harwich Port Heating and Cooling Full time
Job Overview

We are seeking a highly organized and detail-oriented individual to join our team as an Electricity Scheduler and Coordinator at Harwich Port Heating and Cooling.

Key Responsibilities
  • Maintain electrician schedules to optimize efficiency and ensure timely completion of service calls.
  • Schedule electricians for maximum efficiency, including return trips with customers for completed jobs after arrival of parts.
  • Develop and maintain on-call schedules for service technicians and establish after-hours service procedures.
  • Enter service calls, schedule calls, and generate call debriefing reports with electricians daily.
  • Manage customer database entries, ensuring complete, accurate, and up-to-date information.
  • Respond to customer inquiries regarding company schedules, lead times, equipment service, and invoicing.
  • Coordinate preventative maintenance service appointments and review completed work orders for accuracy.
  • Prepare invoices and timecards for processing.
Requirements

To be successful in this role, you will need:

  • A minimum of two years of experience in related industry dispatch and coordination.
  • Geographical knowledge of the service area and/or map reading skills.
  • Advanced communication and customer service skills.
  • Experience with Microsoft Word and Excel.
  • A valid driver's license and clean driving record.
  • Ability to pass a background check and drug screen.
What We Offer

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, and opportunities for professional growth and development.



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