Lead Dealer Success Specialist

17 hours ago

Southfield, Michigan, United States Credit Acceptance Full time
Job Title: Lead Dealer Success Specialist

Credit Acceptance is a leading provider of used car finance solutions, and we're seeking a highly motivated and organized Lead Dealer Success Specialist to join our team. As a key member of our Dealer Success team, you will play a pivotal role in enhancing the success of our dealers by providing comprehensive support in our core dealer obsession initiatives.

Key Responsibilities:
  • Coordinate with the Sales and Event teams to facilitate dealer event logistics, identify locations and venues, shipping of materials, and onsite details.
  • Assist in pre- and post-event processes, including developing invitations, confirmations, and reminders to drive attendance, creating registration forms and surveys, shipping onsite promotional materials, and ongoing communications with the Sales team.
  • Tradeshow logistics from end-to-end, including working with vendors to identify key information, registering attendees, ordering promotional materials, onsite coordination, and developing forms to measure dealer interactions.
  • Identify and secure branded elements, obtaining customized materials as needed for each event.
  • Attend meetings as required to ensure effective event coordination.
Additional Responsibilities:
  • Support initiatives related to Dealer Recognition and Celebration.
  • Facilitate the purchase and distribution of dealer awards, such as plaques, trophies, branded materials, and more for top-performing dealerships.
  • Communicate with the Sales team about upcoming awards and the logistics of receiving and presenting said awards to dealers.
  • Provide the Sales team with social media options and templates for dealers to highlight their achievements and milestones on our program.
Requirements:
  • Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent experience).
  • 5+ years of experience in event coordination, preferably within the automotive or related industry.
  • Experience in sales communication, industry engagement, and promotional materials management.
  • Demonstrated ability to manage schedules and budgets.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience in Adobe Creative Suite (InDesign, Photoshop) or similar applications.
  • Ability to travel up to 25%.
Preferred Qualifications:
  • Experience with event tools or similar marketing automation tools.
What We Offer:
  • Excellent benefits package, including 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision, and many non-standard benefits that make us a Great Place to Work.
Our Company Values:
  • Positive: maintaining resiliency and focusing on solutions.
  • Respectful: collaborating and actively listening.
  • Insightful: cultivating innovation, accumulating business and role-specific knowledge, demonstrating self-awareness, and making quality decisions.
  • Direct: effectively communicating and conveying courage.
  • Earnest: taking accountability, applying feedback, and effectively planning and priority setting.

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