Senior UX Designer

5 days ago

Albany, New York, United States PayPal Full time

Company Overview


PayPal, a pioneer in global commerce, has been revolutionizing the way people move money, sell, and shop for over 25 years. With a mission to make commerce simple, personalized, and secure, PayPal empowers consumers and businesses worldwide.


Salary and Benefits


The estimated annual salary for this role is $143,450, based on national averages and industry standards. In addition to competitive compensation, PayPal offers a range of benefits to support your financial, physical, and mental well-being.


Job Description


This Senior UX Designer will play a critical role in shaping customer experiences that empower and delight users. As a champion of user-centric design, you will work closely with cross-functional teams to develop innovative solutions that address complex business challenges.


About the Role


In this senior position, you will lead the design of customer-facing products and services, leveraging data-driven insights and user research to inform your decisions. Your expertise in UX design will enable you to drive organizational change, promote user-centered design principles, and foster a culture of innovation within the company.


Your Key Responsibilities


• Conduct robust market analysis, consumer surveys, and customer interviews to ensure product alignment with user needs.
• Develop innovative ideas and solutions from customer insights, working closely with engineering teams to translate these into actionable product strategies.
• Nurture strong collaborative partnerships across various team functions, using effective communication and inclusivity as powerful tools to enhance teamwork and ensure everyone is heard.
• Deploy robust management skills to cultivate a healthy and robust growth environment within the team, resulting in enhanced execution of tasks and goal achievement.
• Be a proactive change agent, employ a curious and passionate attitude towards all tasks and inspire team members to adopt the same mindset which leads to a creative and innovative working culture.
• Act as an advocate for the customer, taking ownership and accountability for project outcomes and translating customer feedback into product improvements that enhance customer satisfaction.
• Elevate craft expertise by strategically influencing, leveraging, and contributing to design systems, style guides, patterns, and assets to create intuitive and high-quality experiences for developers.


Required Skills and Qualifications


To be successful in this role, you will need:



  • A Master's or Bachelor's degree backed by 5-12 years of experience in design, research, or associated fields demonstrating creativity, leadership, and significant impact within each previous role.
  • An in-depth portfolio of designing varied experiences across products, platforms, and native apps displaying a keen emphasis on delivering impactful user experiences for consumers and enterprise customers.
  • An expertise in intricate systems design, the crafting of frameworks, and the narrative chops to get them adopted.
  • Knowledge or specialist experience in the domain of financial services or related industries is highly recommended reflecting an understanding of sector-specific challenges, needs, as well as ability to seize opportunities.
  • Expertise and skill in design and prototyping applications like Figma, Miro, Asana, and similar platforms, using them productively to drive adopted design strategies.
  • Established track record of excellent project leadership, including guiding and mentoring design teams, fostering talent development, and empowering team members to deliver their best work.
  • Proven ability to navigate complex UX challenges, demonstrating a strategic mindset, critical thinking, sound judgment, and exceptional problem-solving skills.
  • Strong cross-functional collaboration experience, including partnering with product management, engineering, marketing, and other key stakeholders to align product and design strategies, enhance efficiencies, and deliver seamless user experiences.
  • Remarkable communication and presentation skills, influencing decision-making at all levels and effectively articulating the high-level strategic direction to stakeholders and teams.
  • Outstanding change management skills, demonstrating agility, resilience, and the ability to drive change initiatives, promote innovation, and foster a culture of continuous improvement.
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