Customer Service Specialist Senior

1 day ago


Pine City, Minnesota, United States Minnesota State Full time

As a senior customer service specialist at Pine Technical and Community College, you will play a vital role in supporting the college's testing activities and student success initiatives.

About the Role

This position is responsible for providing exceptional customer service to internal and external constituents, facilitating college placement, financial aid, assessment of student learning, test proctoring, and other Student Success-related activities.

Responsibilities
  • Operate the college's testing activities, including Accuplacer, make-up, and accommodated tests.
  • Support the Student Success department processes, including data entry, word processing, and report generation.

The ideal candidate will have advanced knowledge of customer service practices and principles, excellent communication skills, and experience working with college testing activities and professional testing services.

Requirements
  • A high school diploma or equivalent.
  • Two years of experience in a customer service role, preferably in an educational setting.
  • Advanced knowledge of customer service practices and principles.
  • Excellent oral and written communication skills.
  • Experience working with college testing activities and professional testing services.
Salary and Benefits

The salary range for this position is $21.90-$31.21 per hour, and we offer a comprehensive benefits package, including 11 paid holidays, vacation time, sick time, six weeks of paid parental leave, low-cost medical and dental insurance, a pension plan, 457(b) and 403(b) retirement plans, and other benefits.



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