Customer Service Representative

7 days ago


Morgantown, West Virginia, United States West Virginia University Full time
About the Opportunity

The WVU Hub at West Virginia University is currently seeking a Customer Service Representative to provide comprehensive support services to students, families, and alumni.

This position offers a unique opportunity to work in a fast-paced environment, providing expert guidance and counseling to customers. As a key member of our team, you will be responsible for managing service-related inquiries, resolving complex problems, and developing crisis intervention strategies.

Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented environment. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Counsel students and other customers on admission, cashiers, collections, financial aid, scholarships, student employment, registration, student records, and student accounts.
  • Analyze status of student records using in-depth knowledge of university policies and procedures.
  • Manage conflicts and resolves complaints, documenting causes and solutions, and working with appropriate staff to develop prevention strategies.
  • Participate in the management of the WVU Hub by mentoring newly hired representatives and assisting with hiring, training, and supervision of Peer (student) Advisors.
Requirements
  • Bachelor's degree.
  • A minimum of three years of experience in a high-volume customer service environment, including computer experience using programs such as Word, Excel, PowerPoint, and complex databases.

We offer a competitive salary of $55,000 - $65,000 per year, based on experience, along with a comprehensive benefits package, including health insurance, retirement savings, and wellness programs.

About WVU

West Virginia University is a place of purpose and community, dedicated to creating an inclusive and engaging working environment. We value diversity among our faculty, staff, and students and invite applications from all qualified applicants.



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