Senior Operations Specialist Lead: Banking Process Expert
1 week ago
We are seeking an experienced Senior Operations Specialist Lead to join our team at First Citizens Bank. This hybrid role involves working both in and out of the office, requiring a strong ability to adapt and work independently.
About the RoleThis is a high-level operations position responsible for handling legal documentation related to deposit clients of the Commercial and Private Bank. The successful candidate will be responsible for determining the enforceability of orders, searching systems of record, and documenting and executing all assigned tasks within defined service level standards.
Key Responsibilities- Operational Support: Perform various operational tasks, including customer inquiries, vendor interactions, and associate support. Streamline workflow processes to improve efficiency and identify areas for process improvement.
- Business Expertise: Provide subject matter expertise in banking operations, research laws and regulations, and maintain knowledge of relevant policies to produce accurate, efficient, and compliant work.
- Service: Handle complex, escalated, or time-sensitive issues and requests from clients, while maintaining a high standard of service.
- Documentation: Manage standard documentation and files associated with daily activities, including processing, reviewing, or distributing materials. Maintain and update department records physically or digitally.
- Bachelor's Degree and 2 years of experience in Financial Services and Operations Support OR High School Diploma or GED and 6 years of experience in Financial Services and Operations Support
- Strong understanding of bank products, regulations, processes, and procedures
- Able to independently research and solve moderate to complex scenarios
- Excellent written and verbal communication skills with the ability to convey information and negotiate
$65,000 - $90,000 per annum, depending on experience and qualifications.
BenefitsFirst Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.
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Phoenix, Arizona, United States First Citizens Bank Full timeJob SummaryWe are seeking an experienced Senior Operations Specialist Lead to join our team in a hybrid role, with regular time spent working both inside and outside of the office. The successful candidate will have expertise in processing daily operational tasks and providing operational support to internal business partners and clients.
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