Digital Operations Delivery Technology Specialist

3 weeks ago

Trenton, New Jersey, United States Iron Mountain Inc Full time

Job Summary

The Digital Operations Delivery Technology Specialist will be a key member of the Digital Operations team, responsible for identifying opportunities and defining standards for innovation and improvement. This role will drive actions to deliver improved performance for the operations through innovative solutions using advanced technology.

Key Responsibilities

  • Serve as a subject matter expert for operational technologies across the region by applying industry experience, innovative solutioning, and ensuring standard tools and processes are in place and executed as expected.
  • Perform project reviews/assessments to support improvements in productivity and efficiencies with a focus on innovative solution process & technology design / re-design
  • Support Operations with performance tools calibration and KPI reporting
  • Identify variation from key performance indicators in operations and work with local teams to chart remediation paths, as well as follow up on progress through completion.
  • Develop two-way relationships with the local operations teams so that teams seek out guidance and are eager to receive assistance.
  • Assist in solution implementation planning and execution of large or complex customer engagements.
  • Design and definition of requirements for improvement initiatives
  • Testing and approval of developments for improvement initiatives (UAT)
  • Modeling and projections for improvement initiatives
  • Assist in testing and documenting new tools and processes. Feed tool and platform roadmap through formulating ideas for improvement.
  • Identify short and near-term technology initiatives needed to improve the performance of the operations as part of financial planning.
  • Deliver results expected by initiative forecasts; identify blockers and proactively work to remove blockers.
  • Support operations change management, roll out and training on technology improvement initiatives
  • Execute ad hoc assignments as directed by management.
  • Documentation of standards and expected outcomes

Requirements

  • Ability to serve as an ambassador for Digital Operations Innovation across countries and regions through creating relationships and paths to success with individual operations.
  • Strong understanding of and experience with relevant technology.
  • Excellent data analysis skills.
  • Advances spreadsheet and/or intermediate database skills.
  • Strong knowledge of standard processes that can be scaled in a production environment.
  • Comfortable presenting results of detailed analysis in summary to higher levels of the organization in order to gain support and approval.
  • Ability to travel up to 40% of the time.
  • Proficiency in English required; multilingual is a plus.
  • Able to work with cross-functional teams to plan and accomplish goals.
  • Comfortable reviewing financial models and understanding cause and effect of actions in the operations.
  • Excellent written, oral and presentation skills.
  • Strong interpersonal, planning, and analytical skills.
  • Self-motivated and a strong drive to seek information and support in succeeding.
  • Ability to influence and negotiate.
  • Ability to make decisions and think in broad terms, considering the impact to the entire company.
  • Ability to team effectively at all levels of Iron Mountain and customer personnel (to include C-level) on a wide range of topics and issues.

Education and Experience

  • Bachelor's Degree required.
  • 5+ years experience with relevant solutions from at least 2 of the following areas:
  • Business Process Outsourcing/Management technical experience - mailroom, scanning, data capture, etc.
  • Business solutions leveraging Machine Learning, Robotic Process Automation, Artificial Intelligence, Electronic Content Management, Document Management Systems, Workflow, Business Process Management and/or Information Governance.
  • Proven experience in advanced document capture and data recognition technologies.
  • Experience with document scanning / digitization service delivery.

About Iron Mountain Inc

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Take a look at our history here.

We help lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

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