Application Support Manager
2 days ago
Job Summary:
The University of North Texas System is seeking a highly skilled Application Support Manager to join our Enrollment Systems team. As a key member of our team, you will be responsible for designing and implementing required functionalities and customizations based on project requirements and strategic initiatives.
Key Responsibilities:
- Lead projects from conception to deployment, offering technical expertise and input on feasibility, timelines, and resource requirements.
- Maintain data quality through ongoing data analysis, deduplication, and other related tasks, and identify and implement process improvements that contribute to improved data quality.
- Assist with vendor engagement, contract negotiations, and renewals in a timely manner.
- Provide exemplary customer service by leading user support, account setup, security, access, and standards.
- Identify and proactively address process gaps by recommending and implementing effective process changes.
- Serve as the lead technical trainer for Enrollment Systems, consistently demonstrating excellence in training delivery, instructional design, and documentation.
- Supervise, mentor, and guide junior developers and analysts, fostering a collaborative and knowledge-sharing environment.
Requirements:
- Bachelor's degree in computer science or related field and ten years of work experience in systems analysis and/or programming functions, or related field; or any equivalent combination of education, training and experience.
- Strong understanding of all phases of the application development lifecycle and project management disciplines.
- Must be self-directed and detail oriented.
- Excellent organizational, teamwork, problem-solving, and communication skills.
Working Conditions:
This is a full-time position with a standard work schedule of 8am - 5pm, with the potential for partial remote work.
Benefits:
The University of North Texas System offers a comprehensive benefits package, including health, dental, and vision insurance, retirement plan, and paid time off.
EEO Statement:
The University of North Texas System is firmly committed to equal opportunity and does not permit and takes actions to prevent discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices.
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