District Manager
4 weeks ago
The District Manager is responsible for meeting or exceeding service goals in the management of a district of routes. This role reports to the Service Manager and is responsible for developing and motivating a district to be a highly productive team through continual training, regular meetings, daily check-ins, fostering a positive work environment, route rides, and building strong relationships with each RSR.
Key Responsibilities:
- Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem-solving, open communication, and negotiating with customers.
- Manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
- Monitor and report competitive activity. Oversee promotions, contests, and continued excellent customer relationships.
Requirements:
- Have and maintain a valid Driver's License, keep a driving record free of chargeable accidents, speeding, safety, or other violations, and must be 21 years or older.
- Demonstrate excellent skills in customer service and route sales.
- Excellent verbal/written communication skills in English, comprehend and follow direction, and good time management skills and team player.
- Recognize colors, sizes, and types of product and count, add, and subtract accurately.
Education:
- High School graduation or similar experience.
Travel Requirements:
- Frequently within the branch area.
Typical Environmental Conditions:
- Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center, or depot.
- Indoor and outdoor areas of a typical industrial facility.
Typical Physical Activity:
- Physical Demands/Requirements sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.
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