Shift Team Lead
3 weeks ago
Shift Leader Role
Key Responsibilities:
- Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
- Deploy team members appropriately to meet guests' needs and service standards throughout shift.
- Support training of Crew Members as directed by General Manager or Assistant Manager.
- Communicate goals and hold team members accountable for performance during shift.
- Hold guests as highest priority and role model exceptional guest service.
- Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
- Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
- Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
- Ensure restaurant standards and marketing initiatives are properly executed during shift.
- Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
- Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
- Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
- Comply with all restaurant, Brand, and franchisee policies.
Qualifications:
- Must be able to fluently speak/read English.
- Math and writing skills.
- Restaurant, retail, or supervisory experience preferred.
- Guest Focus – anticipate and understand guests' needs and exceed their expectations.
- Passion for Results – set compelling targets and deliver on commitments.
- Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
- Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Benefits:
- Competitive Weekly Pay.
- Paid Time Off.
- Employee Meals.
- Medical and Dental Insurance with Company contribution (full time employees).
- AFLAC Accident, Short Term Disability & Life Insurance Available.
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