Customer Service Representative

7 days ago

Atlanta, Georgia, United States TOCA USA Full time

We are seeking a highly motivated and customer-focused individual to join our team as an Experience Associate at TOCA USA. This role is a crucial part of creating a positive and memorable experience for our guests.

About TOCA USA

At TOCA USA, we are passionate about people and the power of sport. Our mission is to create an environment that becomes the "third home" for our guests - where they learn, live, and play. We believe everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels.

Job Highlights
  • Reports To: General Manager
  • Location: Atlanta, GA
  • Estimated Salary: $18-$22 per hour

This part-time role will be responsible for ensuring exceptional guest satisfaction and a smooth operational flow within our soccer training facility. The ideal candidate will have excellent interpersonal and communication skills, with the ability to remain calm under pressure.

ResponsibilitiesGuest Experience Excellence
  • Greet guests warmly and ensure their needs are met promptly and courteously.
  • Assist guests with inquiries and provide information about our programs and services.
  • Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
  • Handle guest feedback, concerns, and complaints in a professional and empathetic manner.
Operational Excellence
  • Monitor facility cleanliness and presentation, ensuring all areas meet high standards.
  • Assist in guest scheduling, reservations, enrollments, and events.
  • Respond to phone calls, voicemails, and emails in a timely and professional manner.
  • Partner with center leadership on tracking inventory and supplies.
  • Collaborate with other departments to ensure timely and accurate service delivery.
  • Conduct daily facility walks and execute opening and closing checklists.
Problem Solving
  • Address any guest issues or concerns promptly and professionally, striving to exceed expectations.
  • Collaborate with teammates and leadership to resolve any issues and ensure guest satisfaction.
Communication
  • Work cooperatively with other teammates to ensure a smooth and enjoyable guest experience.
  • Relay relevant information to the leadership team, including feedback from guests and teammates.
  • Able to communicate TOCA programming information to guests with knowledge and accuracy.
Administrative Duties
  • Manage guest registration, waivers, and inquiries for services and events.
  • Assist in tracking attendance, collecting fees, and processing payments.
  • Prepare reports related to guest participation, feedback, and facility utilization as required.
Qualifications & Experience
  • High school diploma or equivalent.
  • Previous customer service, hospitality, or guest relations experience.
  • Excellent interpersonal and communication skills.
  • Possess a passion for creating an inviting and welcoming environment that aligns with TOCA USA's values.
  • Ability to kneel, bend, reach, climb, and stand for long durations of time.
  • Ability to move and lift equipment and supplies of 30+ pounds.
Benefits
  • Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility.
  • Positive and supportive team culture that values continuous improvement and excellence.

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