Program Manager, Learning and Development

4 weeks ago

Annapolis, Maryland, United States HealthEdge Full time
Job Title: Program Manager, Learning and Development

At HealthEdge, we are seeking a highly experienced and dynamic Program Manager, Learning and Development to lead our internal HRP consulting training initiatives and drive organizational excellence.

About the Role

This pivotal role will oversee the evaluation, planning, design, and delivery of training programs to ensure alignment with organizational goals and industry standards. The right candidate will be instrumental in fostering a culture of continuous learning and development within our organization.

Key Responsibilities
  • Direct the overall operations of the consulting training and development program, including program planning and execution.
  • Provide strategic guidance and direction to team leadership, ensuring the successful design and execution of training initiatives, and other optimization opportunities with a focus on integrating AI into our processes.
  • Develop and implement comprehensive training strategies, leveraging industry best practices and emerging trends to enhance program effectiveness.
  • Collaborate with all stakeholders to ensure that training efforts support business objectives and meet the needs of diverse audiences.
  • Evaluate program effectiveness using metrics and feedback mechanisms, making data-driven recommendations for continuous improvement.
  • Stay abreast of developments in training and development, incorporating new tools, technologies, and methodologies into our programs as appropriate.
  • Represent the training and development function at meetings and events, serving as a subject matter expert and advocate for talent development.
  • Act as a liaison with Education Services team to identify gaps in training content and provide inputs.
  • Utilize knowledge of HealthRules Payer and the HRP GPS consulting team's implementation strategies to ensure that training programs meet the unique needs of our organization and industry.
  • Design, deliver, and implement online and consulting training programs, including virtual sessions and blended learning solutions, to ensure that consultants have the necessary knowledge and skills to succeed in their roles.
  • Utilize Generative AI to create tailored training modules that address specific scenarios and challenges our teams may encounter.
  • Compile insights from SMEs into comprehensive training materials that reflect real-world applications and success stories.
  • Create JIT training solutions to support the various project phases.
  • Support the development and operationalizing of departmental processes and initiatives by working with Consulting leaders and PMO to help define requirements of playbooks and other process documentation for such initiatives.
  • Integrate Consulting Services Playbooks and other artifacts into just-in-time learnings to support the various project phases.
  • Recommend changes to address deficiencies and/or further improve and streamline processes based on analytical findings.
  • Identify/create best practices for different processes, especially those owned by Consulting team in a cross-functional scenario.
  • Help create standardized delivery processes for our customers.
Requirements
  • Advanced degree in Education and Business Administration, or related fields.
  • 5-8 years of experience in training and development, with a proven track record of success in designing and delivering effective training programs.
  • Experience creating and delivering training programs for health care software implementation teams a plus.
  • Ability to create and execute clear goals, including team building skills.
  • Exceptional verbal and written communication skills.
  • Knowledge of generative AI tools that support training and content needs.
  • Ability to influence others in a matrixed environment.
  • Flexible in adapting to changing priorities.
  • Self-motivated, proactive, and able to work well under pressure in a fast-paced, results-oriented environment.
  • Functional knowledge of HealthRules Payer and consulting practices, with the ability to incorporate industry-specific content into training materials.
  • Experience in LMS administration, including the design, implementation, and maintenance of online training modules and resources.
  • Strong leadership, strategic planning, and stakeholder management skills.
  • Excellent communication and interpersonal abilities, with the ability to collaborate effectively with stakeholders at all levels of the organization, from Consultants to Executive Vice Presidents.
  • Demonstrated ability to think critically, solve problems, and make decisions in a fast-paced environment.
  • Commitment to continuous learning and professional development.
  • Ability to challenge the status quo to continuously improve processes and offerings.
What We Offer

At HealthEdge, we are committed to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace where all employees have the opportunity to belong, make an impact, and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA, you may live anywhere in the US.

Type of Employment: Full-time, permanent.

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work across multiple time zones in a hybrid or remote work environment.

Long periods of time sitting and/or standing in front of a computer using video technology.

May require travel dependent on company needs.

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