Mortgage Servicing Specialist
3 weeks ago
The client is seeking a highly skilled Customer Triage Specialist to join their team at Mindlance. This is a hybrid position that requires the ability to work in a fast-paced environment and prioritize tasks effectively.
Key Responsibilities
Communicate with homeowners and/or their representatives, and internal/external stakeholders to facilitate the research and resolution of high-exposure inquiries relating to modification requests, payment disputes, escrow miscalculations, mortgage release eligibility, and general loan servicing issues
Analyze interaction complexity, identify root causes of issues and effectively communicate solutions
Provide subject matter expertise on behalf of Mindlance to our Renters, Borrowers, and other consumers
Research and correlate varied resources to draw sound conclusions and propose solutions
Work in a team environment and demonstrate ability to prioritize and meet pressing deadlines
Exhibit intellectual integrity, strong influencing skills and an ability to identify deficiencies in loan servicing and/or internal processes and procedures
Requirements
3+ years' experience in mortgage servicing loss mitigation, or equivalent experience in oversight of default management
Strong knowledge of the mortgage industry with outstanding analytical and problem-solving skills
Superior written and oral communication skills with strong relationship management skills
Knowledge of servicing policy related to loss mitigation, investor reporting and accounting, risk management, operational controls and default management
Proficiency in Microsoft Office Suite and be comfortable working in hybrid environment and utilizing remote work technology
Top Skills
Customer servicer, mortgage servicing skills, problem solving, team player
EEO
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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