Guest Services Ambassador

1 week ago


Valley Center, Kansas, United States Courtyard by Marriott Lincoln Full time
{"title": "Guest Services Representative", "description": "Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at Courtyard by Marriott Lincoln. As a key member of our front desk team, you will be responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.

Key Responsibilities:

  • Respond to guest requests and needs in a timely and friendly manner
  • Check guests into and out of the hotel, handle revenue optimization, and fulfill their requests during their stay
  • Answer telephone inquiries, make reservations, and perform other duties as assigned
  • Be knowledgeable in all hotel facilities and local area
  • Provide a professional image at all times through appearance and dress
  • Follow and enforce company policies and procedures

Requirements:

  • Able to work independently, prioritize, and multi-task
  • Ability to type wpm
  • Requires standing/walking/bending throughout shift and able to lift, carry, and push up to 75 lbs
  • Great customer service skills, verbal, and written skills
  • Able to demonstrate problem-solving skills and project a positive attitude over the telephone
  • Able to work all shifts and flexible schedules including weekends and holidays
  • Valid driver's license
  • Previous Customer Service experience

What We Offer:

  • 401(k)
  • Flexible schedule
  • Paid time off

How to Apply:

Please contact Aaron or Jesse for more information.

", "lang_code": "en-US"}

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