Guest Services Ambassador
1 week ago
We are seeking a highly skilled Guest Services Representative to join our team at Courtyard by Marriott Lincoln. As a key member of our front desk team, you will be responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
Key Responsibilities:
- Respond to guest requests and needs in a timely and friendly manner
- Check guests into and out of the hotel, handle revenue optimization, and fulfill their requests during their stay
- Answer telephone inquiries, make reservations, and perform other duties as assigned
- Be knowledgeable in all hotel facilities and local area
- Provide a professional image at all times through appearance and dress
- Follow and enforce company policies and procedures
Requirements:
- Able to work independently, prioritize, and multi-task
- Ability to type wpm
- Requires standing/walking/bending throughout shift and able to lift, carry, and push up to 75 lbs
- Great customer service skills, verbal, and written skills
- Able to demonstrate problem-solving skills and project a positive attitude over the telephone
- Able to work all shifts and flexible schedules including weekends and holidays
- Valid driver's license
- Previous Customer Service experience
What We Offer:
- 401(k)
- Flexible schedule
- Paid time off
How to Apply:
Please contact Aaron or Jesse for more information.
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