Multilingual Collections Specialist
7 days ago
RAS LaVrar is seeking a highly motivated and customer-focused Multilingual Collections Specialist to join our team in Plantation, FL. As a key member of our Collections Department, you will play a critical role in ensuring timely account resolution for our clients.
Key Responsibilities:
- Efficiently assist customers through inbound (90%) and outbound (10%) calls while educating them on their options for account resolution.
- Develop trusted relationships with customers, third parties, attorneys, representatives, realtors, etc. to ensure timely handling of all accounts through the collections process.
- Maintain detailed document records of all customer communications including payment plans that customers have agreed to and amounts paid via telephone.
- Ensure prompt and successful delivery of solutions according to customer and client needs.
- Clearly communicate the progress of accounts and their respective status within the collections pipeline.
We offer a competitive salary range of $45,000 - $60,000 per annum, commensurate with experience, plus comprehensive training and mentoring programs, paid time off, paid holidays, health insurance, life insurance, dental insurance, medical insurance, vision insurance, 401k plan, and more
To be successful in this role, you will need:
- Excellent customer service skills and pleasant manner.
- Proficient data entry and computer skills, including Microsoft Office applications.
- Exceptional oral, verbal, and written communication skills.
- Problem-solving skills.
- Account documentation skills.
- Active listening skills.
- Attention to detail.
- Negotiation skills.
Prior call center and/or collector experience is preferred, but not required. We are committed to a diverse and inclusive workplace and welcome applications from qualified candidates who can meet the requirements of this role.
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