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Field Service Technician I

4 weeks ago

Lyndhurst, New Jersey, United States B. Braun Medical Inc Full time
Job Summary

As a Field Service Technician I at B. Braun Medical Inc., you will play a vital role in ensuring the optimal performance of precision surgical instruments. Your primary responsibility will be to repair, refurbish, and maintain these delicate instruments, working closely with experienced technicians and senior staff under moderate supervision.

Key Responsibilities
  • Repair and refurbish precision surgical instruments with guidance from senior technicians.
  • Build and maintain positive relationships with customers to meet or exceed their expectations.
  • Manage customer interactions to ensure timely and accurate repairs.
  • Collaborate with sales teams to grow business in assigned territories.
  • Diagnose and resolve technical issues with precision surgical instruments.
  • Perform daily work orders and update customer reports as needed.
  • Share information with sales and technical teams to enhance organizational knowledge.
  • Comprehend customer requirements and provide recommendations.
  • Maintain a clean and organized work area and company equipment.
  • Comply with applicable ISO and FDA regulations as stated in the Quality Manual.
  • Embody the Company's Vision, Mission, and Values.

Requirements
  • High school diploma required.
  • Experience with machining or handling delicate metal instruments is desirable.
  • Excellent communication skills to interact with customers, colleagues, and management.
  • Technical degree is desirable.
  • Occasional overtime and shift changes may be required to meet customer needs.
  • Basic computer knowledge is required.

Work Environment
The work environment is typically moderate, with occasional lifting and moving of up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.