Store Operations Director

2 weeks ago


Cary, North Carolina, United States MOD Pizza Full time

About the Role


We are seeking a highly motivated and experienced Store Coach to join our team at MOD Pizza. As a Store Coach, you will play a key role in helping the General Manager drive overall store operations and lead all Squad members to deliver an exceptional MOD experience.



Key Responsibilities



  • Lead by example, demonstrating MOD values and behaviors through effective leadership and service mindset
  • Be a role model of outstanding customer service, creating a fun and welcoming atmosphere for customers
  • Coach Shift Captains to maintain high energy levels and positivity on shift
  • Demonstrate, train, and coach Squad members in all methods for accomplishing store tasks
  • Ensure all stations, products, and equipment are clean, well-maintained, and meet quality standards
  • Demonstrate knowledge of Operational Standards and resources
  • Inform the General Manager of performance issues and listen to and resolve Squad member concerns
  • Manage cash handling functions for the shift


Requirements



  • A minimum of 6 months in a Shift Captain position or 1 year of supervisory experience in retail or restaurant management
  • Experience leading, coaching, training, and motivating front-line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Belief in MOD's purpose, acceptance of change, and growth mindset
  • Must be at least 18 years old
  • Must obtain food safety certification and/or alcohol beverage certification within 30 days of starting


Preferred Qualifications



  • Demonstrated service leadership style and presence


About MOD Pizza


MOD is a fair-chance employer and offers a competitive salary range of $45,000 - $60,000 per year, depending on location and experience. We believe in creating a world that works for everyone and offer benefits such as health insurance, paid time off, and opportunities for career growth and development.



Working Conditions


As a Store Coach, you can expect to work in a fast-paced environment with varying schedules, including evenings, holidays, and extended hours. You must also have the ability to communicate effectively in English with Squad members and others.



Why Join MOD?


At MOD, we prioritize our employees' well-being and offer a supportive and inclusive work environment. Our teams are passionate about delivering exceptional customer experiences and making a positive impact in our communities. If you're a motivated and dedicated individual who shares our values, we encourage you to apply for this exciting opportunity



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