Membership Services Supervisor

4 weeks ago


Jacksonville, Florida, United States Crawford & Company Full time
Job Summary

As a Membership Services Supervisor at Crawford & Company, you will be responsible for supervising the work of Membership Services Coordinators and monitoring and maintaining Membership Services processes. This role requires strong leadership and communication skills, as well as the ability to provide training, coaching, and guidance to team members.

Key Responsibilities

Supervise personnel, including partnering with manager to provide feedback for team member performance appraisals, assist with resolution of personnel issues, interviewing, and the selection process.
Provide training, coaching, and guidance to team members.
Monitor and provide feedback for productivity and quality.
Perform audits of contractor files to ensure strict compliance with credentialing requirements.
Oversee the review and processing of all aspects of the contractor applications.
Oversee the initial and ongoing contractor credentialing process.
Communicate effectively with internal and external contacts.
Interact with contractors and District Managers regarding credentialing matters or issues.
Frequently interact with clients regarding contractor credentialing statuses.
Create documents and implement procedures associated with Membership Services.
Maintain overall knowledge of Contractor Connection business model.
Perform duties of subordinates when needed.
Participate in special projects or perform duties in other areas as requested.

Requirements

Bachelor degree or related equivalent is preferred.
A minimum of two years of experience in a customer service management role.
Highly proficient and advanced computer skills.
Excellent attention to detail and organizational skills.
Good time management abilities.
Strong analytical and problem-solving ability.
Excellent written, verbal, and oral communication skills.
Good interpersonal skills.
Ability to effectively manage and supervise employees.

About Us

Crawford & Company is a global leader in claims management and outsourcing solutions. We are committed to helping our clients restore their lives, one claim at a time. Our team is empowered to grow, emboldened to act, and inspired to innovate. We are looking for the next generation of leaders to join our team and help us pioneer new solutions for the industries and customers we serve.

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