Vermont Veterans Dental Care Outreach Specialist
4 weeks ago
At Interactive Government Holdings Inc., we are seeking a highly skilled and dedicated Veterans Dental Care Outreach Specialist to join our team in Vermont. As a key member of our team, you will play a vital role in promoting awareness of new program offerings for preventative and diagnostic dental services for Veterans not eligible for VA dental services via Vermont Federal Qualified Health Centers (FQHC).
Key Responsibilities:
Promote awareness of new program offerings for preventative and diagnostic dental services for Veterans not eligible for VA dental services via Vermont Federal Qualified Health Centers (FQHC).
Advise individual Veterans on how to access the program, in order to optimize program uptake.
Note in case records when referred for dental services to track the number of veterans served. Include dental referral category in Monthly Status Report.
In response to referrals or requests direct from Veterans for information or support, evaluate needs, identify relevant resources, and help Veterans connect with those resources.
Refer veterans in crisis to appropriate crisis community care. If services are rendered and as needed, conduct follow up to identify and track any additional service requirements. Request customer satisfaction surveys to be completed by all Veterans.
Establish Veteran case records for each Veteran for whom assistance may be needed. Case records should note any specific concerns or vulnerabilities that have been identified, support (including referrals) provided, progress on previous support requests, and new areas (if any) where assistance may be needed.
Assist Veterans, including walk-ins and referrals from SFPD, community and medical partners, with effectively navigating Veterans Health Administration and Veterans Benefits Administration processes.
Serve as VA benefits/healthcare subject matter expert and provide information and referrals to Veterans at unit-level Soldier Readiness Check/Soldier Readiness Processing (SRC/SRP) functions.
Identify statewide community events that provide the VVO team with opportunities to network with veterans.
Maintain VVO group forums on a variety of social media platforms in support of Vermont's veterans.
Requirements:
High School diploma and demonstrated practical experience in the area(s) of expertise required by the technical specifications.
Demonstrated capability in program / project coordination applications with three years' experience.
Demonstrated experience with military family benefits and familiarity with military family challenges is highly desired.
Skills and Education:
Skilled in oral and written communication to convey information, explain issues to management, individuals and/or groups to accept a position or recommendations and accomplish objectives with which they might initially disagree or are hesitant to accept.
Ability to work independently in a Telework environment.
About the Organization:
Interactive Government Holdings Inc. is a leading professional services and technology provider to the Federal government. We are a growing government contractor seeking to add staff to assume dynamic roles in support of our customers and company performance. Our mission is to serve our men and women in uniform, and their families, globally and their support systems locally. We utilize strategy, data science and technology to make the programs we execute more efficient for the people our programs serve.
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