Network Specialist I

4 weeks ago


Abilene, Texas, United States Health & Human Services Comm Full time
Job Description:

As a Network Specialist I at Health & Human Services Comm, you will play a crucial role in providing hands-on and remote deskside support services to customers and support staff for issues or problems. This position is located at the Health & Human Services Office and provides support for the surrounding towns where we have HHSC offices. The position performs moves, adds, and changes to equipment and software, and works under close supervision with minimal latitude for the use of initiative and independent judgment.

Key Responsibilities:
  • Attends work on a regular and predictable schedule, including possible after-hours and weekend support as required to complete assignments and support customers.
  • Provides user support and training in the use of available hardware, software, and utilities.
  • Assists in maintaining the local area network and wide area network, cable and hub installations, and inventories.
  • Assists in maintaining the network's physical and logical structures and in installing and testing hardware and software.
  • Performs related work as assigned.

Requirements:
  • Graduation from high school or GED.
  • Experience supporting Microsoft Windows 10 and above preferred but not required.
  • Experience supporting Microsoft Office 365 preferred but not required.
  • High volume customer service experience preferred but not required.

Additional Information:
Requires travel approximately 30% of the time normally within regional boundaries during regular work hours. Occasional out-of-town travel with overnight lodging is required. Must have reliable transportation with the appropriate insurance coverage and a valid Texas driver's license. Must be capable of transporting computer/network equipment to complete work requests. Occasional overtime and weekend work is sometimes required.

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