Store Operations Manager
4 weeks ago
The Store Manager is responsible for overseeing the day-to-day operations of the store, including scheduling, training, and supervising employees and assistant managers. The Store Manager is accountable for the store's profits and all controllable expenses, including labor, inventory levels, and cash and inventory shortages.
Key Responsibilities:
- Assist in the recruitment of positive individuals to become members of the Humdingers Team, ensuring excellent customer service.
- Ensure all shifts are staffed.
- Motivate, encourage, and challenge store cashiers.
- Resolve customer complaints in a timely and professional manner.
- Implement and enforce established daily operating procedures to ensure the store is clean, adequately stocked, organized, and well kept.
- Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
- Maintain quality brand image standards as passed evaluations.
- Supervise and discipline all store employees and assistant managers according to company policy.
- Monitor daily retail gasoline competitors and send prices to the corporate office in a timely manner as established by management.
- Complete daily paperwork and computer entry in a timely manner as established by management.
- Monitor cash over/short daily.
- Conduct store meetings as needed with employees.
- Have the physical ability to perform all duties of a store cashier regularly.
- Understand all information in the daily reporting of store operations.
- Follow and enforce all Company Policies and Established Procedures in the store Operations.
- Implement monthly promotions and ensure all POS advertising/signage is properly posted at the proper time.
- Communicate and perform all price change requests, mark downs/ups as requested by the retail Supervisor.
- Communicate any problems with merchandise pricing to the Price Book Administrator.
- Implement and enforce all merchandising and vendor policies and procedures.
- Enforce all Safety and Security Issues and report any and all unsafe conditions.
- Report and process all employee and/or customer incidents or accidents following company procedure.
Requirements:
- Ability to motivate and lead a team.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to maintain a safe and clean work environment.
- Ability to enforce company policies and procedures.
Special Instructions:
Please do not send any emails, resumes, or call. We are making it easy to apply for this position. Simply submit a ZippyApp application package, which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
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