IT Infrastructure Director

4 weeks ago

Cincinnati, Ohio, United States Great Day Improvements: A Family of Brands Full time
Job Title: Director of IT Infrastructure

At Great Day Improvements: A Family of Brands, we are seeking a highly skilled and experienced Director of IT Infrastructure to lead our IT infrastructure and Enterprise Support Desk teams. As a key member of our IT leadership team, you will be responsible for ensuring the optimal performance, availability, security, and scalability of our IT systems.

Key Responsibilities:
  • Define and execute the infrastructure and operations strategy, architecture, policies, and standards to support business goals and requirements.
  • Manage the design, implementation, maintenance, and optimization of the IT infrastructure, including servers, storage, network, backup, disaster recovery, and monitoring systems.
  • Ensure the infrastructure is scalable and flexible to adapt to changing business needs and technological advancements.
  • Lead the design and migration of workloads to the cloud and the integration of cloud services with the existing infrastructure, ensuring best practices, security, and compliance.
  • Manage the day-to-day operations of the IT infrastructure and Enterprise Support Desk teams and manage the successful completion of IT Infrastructure projects.
  • Implement and oversee ITIL processes for incident, problem, and change management to enhance service delivery.
  • Lead the integration of M&A acquisitions from an IT infrastructure perspective.
  • Set and measure performance objectives and provide regular one-on-one feedback to all members of the IT Infrastructure and Enterprise Support Desk teams.
  • Develop talent within the department and create ways to better service employees and teams to improve productivity.
  • Deliver major technology infrastructure projects and service improvements; ensure quality, performance, and security while maximizing ROI.
  • Monitor and evaluate the performance, availability, reliability, and scalability of the IT infrastructure and operations, and implement continuous improvement initiatives.
  • Establish service level agreements and monitor progress toward key service delivery performance indicators (KPIs) or metrics for our IT infrastructure and Enterprise Support Desk.
  • Manage the budget, resources, and staff of the infrastructure and support staff teams, and provide guidance, coaching, and feedback.
  • Establish and maintain effective relationships with internal and external stakeholders, vendors, and partners, and negotiate contracts and service agreements.
  • Develop and maintain a comprehensive disaster recovery plan and conduct regular testing and drills to ensure readiness for critical applications.
  • Stay updated on the latest trends, technologies, and best practices in IT infrastructure and operations, and recommend and implement new solutions and innovations.
  • Develop and implement risk management strategies to identify, assess, and mitigate potential risks to the IT infrastructure.
  • Regularly review and update IT policies, procedures, and controls to address emerging threats and vulnerabilities.
  • Evaluate and select vendors and technology partners that provide the best value and support for the organization's IT needs.
  • Negotiate and manage contracts with vendors, ensuring service level agreements (SLAs) are met and any issues are promptly addressed.
Requirements:
  • At least 10 years of experience in IT infrastructure and operations management, preferably in the manufacturing / retail industry.
  • Experience in migrating workloads to the cloud and integrating cloud services with the existing infrastructure.
  • At least 5 years in a leadership role.
  • Experience in managing the maintenance and transition of legacy systems to new tools.
  • Experience collaborating cross brands and departments within IT.
  • Available to work across time zones and invest in building a new ecosystem for a growing entrepreneurial business.
  • Able to travel as needed, at maximum 25% of the time.

GDI is an Equal Employment Opportunity Employer.

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