Clinical Care Liaison

4 hours ago

Providence, Rhode Island, United States Lifespan Full time
Job Summary

The Clinical Care Liaison plays a vital role in enhancing care accessibility within the Lifespan system. This position collaborates with the EpiCenter team to facilitate communication between practitioners at referring institutions and within Lifespan, ensuring seamless coordination of care and services.

Key Responsibilities
  • Establish and maintain communication channels to facilitate real-time consultations, referrals, and patient transportation.
  • Coordinate with internal and external practitioners to secure and schedule clinic appointments for patients being discharged from a Lifespan facility.
  • Complete all required documentation with emphasis on compliance and clarity within designated time frames.
  • Collect and coordinate the dissemination of patient demographic and health insurance provider information to patient registration and business office.
  • Initiate patient registration process utilizing bed control portal and established protocols.
  • Work collaboratively with bed managers, Transfer Center, Admitting Department, and clinical units to coordinate the appropriate and efficient placement of patients.
  • Dispatch LifePACT team as directed by Transfer and Access Coordinators and maintain communication via radio/phone with LifePACT team.
  • Monitor and oversee the Roundtrip system for scheduling ambulance services and assist in the coordination of ambulance needs for the Lifespan system.
  • Effectively communicate relevant information to managers and medical directors and proactively raise awareness of issues that require escalation.
  • Ensure proper functioning of all communication and support equipment.
  • Participate in community outreach and in-house educational efforts to promote awareness and education.
  • Meet and maintain mandatory safety education and clinical competencies based on pre-determined credentialing standards.
  • Maintain collaborative relationships with team members, other members of the healthcare system, and outside agencies.
  • Utilize effective interpersonal skills to identify and resolve conflicts, reduce communication barriers, and facilitate group effectiveness.
  • Participate in Quality Assurance activities and assist in the orientation of new employees as assigned.
Requirements
  • Current licensure to practice as a medical assistant or emergency medical technician (EMT) in the State of Rhode Island.
  • Successful completion of any associated credentialing specific to Referral Care Coordinator.
  • Minimum of 1 year of current experience as a medical assistant or emergency medical technician.
  • Prior experience within hospital and/or EMS environment is preferred.
  • Strong computer skills with proficiency in Microsoft Excel, Outlook, PowerPoint, Access, and Word.
  • Proficiency in operating transmission equipment, including two-way radios.
  • Excellent verbal and written communication skills to effectively collaborate with transport staff, physicians, and other hospital personnel and patients.
  • Demonstrated ability to provide exceptional customer service and exhibit positive customer service behaviors.
  • Must be flexible, highly organized, and able to work in a fast-paced environment.

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