High-Quality Technical Support Specialist

6 days ago


Richmond Heights, Virginia, United States Daxtra Technologies Full time

We are seeking a highly skilled Technical Support Specialist to join our team at Daxtra Technologies. In this role, you will provide exceptional technical support to our clients, ensuring they receive timely and accurate solutions to their complex software and service problems.

As a Technical Support Specialist, you will be the primary point of contact for our clients, providing them with expert guidance and assistance in installing, configuring, and using our applications and programs. Your responsibilities will include:

  • Identifying and resolving software and configuration issues
  • Troubleshooting complex technical problems
  • Providing step-by-step technical instructions
  • Escalating issues requiring more in-depth analysis and resolution
  • Maintaining friendly and professional relationships with clients and colleagues

To succeed in this role, you should have a keen interest in technology, programming, and cloud services. You should also possess excellent written and oral communication skills, as well as a sense of when to escalate a problem or ask for assistance. Additionally, you should be able to think outside the box and come up with creative solutions to complex problems.

The ideal candidate for this role will have exposure to Linux, preferably CentOS, and programming languages such as Perl, Javascript, or Java. Experience with MySQL or similar database systems is also desirable. We are looking for a self-motivated individual who is eager to learn and expand their knowledge by working closely with other professionals and independently investigating solutions via available tools and resources.

The salary for this position is estimated to be around $60,000 - $80,000 per year, depending on experience and location. If you are a motivated and detail-oriented individual who is passionate about delivering high-quality technical support, we encourage you to apply for this exciting opportunity.



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