Pharmacy Support Specialist

3 weeks ago


Fond du Lac, Wisconsin, United States SSM Health Full time
Job Summary

As a Pharmacy Clerk at SSM Health, you will play a vital role in providing exceptional customer service to patients, coworkers, and ancillary departments. Your primary responsibilities will include assisting pharmacy staff with serving customers, insurance transactions, payments, stocking, inventory, and medication delivery, all while adhering to state and federal regulations.

Key Responsibilities
  • Greet and acknowledge customers, providing excellent customer service and informing patients of delays in filling their prescriptions.
  • Retrieve completed orders from will call and notify a pharmacist when the customer is ready for consultation.
  • Coordinate purchasing and pricing of OTC inventory and office supplies, as well as inventory returns and outdates.
  • Ensure self-service pharmacy items are properly stocked and the front end of the pharmacy is neat, orderly, and effectively merchandised.
  • Bill insurance and/or customers for prescriptions and merchandise, resolving routine questions and/or insurance rejections or escalating to proper channels.
  • Maintain patient charges, payroll deductions, and monthly billing per local policy.
  • Operate the cash register or point of sale (POS) system and perform end-of-day balance per established procedures.
  • Answer telephones and emails, responding to inquiries that do not require the attention of a pharmacist or technician.
  • Record complete messages for follow-up by another pharmacy member.
  • Reconcile invoices to medications and supplies received according to established procedures.
  • Monitor inventory and report discrepancies to a technician or pharmacist.
  • Deliver medications to patients as assigned and allowed per all state and federal regulations.
Requirements
  • No experience required.
  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication.
  • Occasional bending, stooping, kneeling, squatting, twisting, and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.
Benefits

SSM Health offers a comprehensive benefits package to fit your needs, including paid parental leave, flexible payment options, and upfront tuition coverage.



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