Optical Customer Experience Specialist
7 days ago
BJ's Wholesale Club is committed to delivering exceptional patient care experiences through innovative telemedicine solutions. As an Optical Customer Experience Specialist, you will play a pivotal role in revolutionizing the way we deliver eye exams and eyewear services.
About the Role- Assist patients in making informed decisions about their eye health by providing expert guidance on available products and services.
- Collaborate with optical team members to facilitate seamless exam bookings and ensure timely delivery of eyewear solutions.
- Promote eye exam availability to BJ's members and their families, fostering strong partnerships with optometrists and other healthcare professionals.
- High school diploma or equivalent required; college degree or relevant experience in retail, optical, or medical field preferred.
- Exceptional communication and interpersonal skills, with ability to engage with diverse patient base.
- Familiarity with telemedicine technology and passion for staying up-to-date with industry developments.
- Strong organizational and time management skills, with ability to multitask in fast-paced environment.
As an Optical Customer Experience Specialist at BJ's Wholesale Club, you can expect:
- A competitive salary range of $18.50-$22.00 per hour, depending on location and qualifications.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
- Ongoing training and development opportunities to enhance your skills and expertise in telemedicine and customer service.
- The chance to be part of a dynamic team that values innovation, teamwork, and excellence in patient care.
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