Night Auditor
4 weeks ago
Job Summary: We are seeking a highly skilled Night Auditor to join our team at Marriott. As a Night Auditor, you will be responsible for providing exceptional guest service by assisting guests with check-ins, check-outs, and other guest-related services. You will also perform the night audit process to ensure the accuracy of financial records, reconciling daily transactions and reports in accordance with Marriott's standards.
Key Responsibilities:
- Greet guests with a warm and welcoming attitude upon arrival.
- Efficiently check-in and check-out guests, ensuring all information is correct.
- Assist with guest reservations, room changes, and special requests.
- Handle guest inquiries and provide information regarding hotel amenities, services, and local attractions.
- Address and resolve guest complaints or issues in a professional and courteous manner.
- Process payments, including credit card transactions and room charges.
- Ensure the front desk and lobby areas are clean and presentable at all times.
- Perform nightly audits of hotel financial activities and reconcile all accounts for the day.
- Balance the day's transactions, including room charges, food and beverage sales, and other financial data.
- Prepare and distribute daily management reports summarizing financial activity.
- Ensure that all guest accounts are accurate and up to date.
- Address late check-ins and process night reservations.
- Act as the point of contact for any guest needs or emergencies during overnight hours.
Requirements:
- Prior experience in customer service or hotel front desk roles is preferred.
- Previous night audit experience is a plus.
- Familiarity with FOSSE.
- Strong communication, problem-solving, and conflict-resolution abilities.
- Accuracy in handling financial transactions and data.
- Ability to work independently with minimal supervision, particularly during overnight shifts.
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