Mobile Expert

At T-Mobile, we're committed to delivering exceptional customer experiences. As an Experience Expert, you'll play a critical role in achieving this goal. You'll work in our company-owned Experience stores, where you'll have access to new systems, tools, and products designed to help you solve customer pain points efficiently.

Our team-based culture rewards and recognizes contributions to customer experience and store results. You'll receive curated training and ongoing development to enhance your expertise and help you grow in your career.

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction utilizing in-store systems and digital tools.
• Complete ongoing training to stay current and develop knowledge and skills to act as a subject matter expert in all things T-Mobile.
• Consistently leverage digital tools in interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.

• High School Diploma/GED (Required)
• 12+ Months Tenure As Mobile Expert (Neighborhood/Signature), Elite Account Expert Or Elite Tech Expert. (Required)
• Strong Customer Service Skills: Passion, Integrity, And Energy Necessary To Create And Dynamic Work Environment Necessary To Deliver A World Class Shopping Experience (Required)
• Retail Sales: Retail Experience In High Volume Environment And Ability To Work In Varied Environments (Required)
• Detailed Organization: Strong Organization, Multi-Tasking, Versatility, Communication, And Attention To Detail (Required)

As a T-Mobile employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. You'll also have access to mobile service and home internet discounts, pet insurance, and commuter and transit programs.

We're committed to creating a workplace that's inclusive and supportive of all employees. If you're an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling.