Senior IT Support Specialist

2 weeks ago


Deerfield Beach, Florida, United States Insight Global Full time
Job Summary

We are seeking a highly skilled Level 2 Infrastructure Engineer to join our team at Insight Global. As a key member of our Cybersecurity team, you will be responsible for providing technical support and expertise to our clients and internal operations.

Key Responsibilities
  • Provide phone and email support to clients and internal resources, ensuring timely and effective resolution of technical issues.
  • Establish and maintain positive relationships with clients and internal staff, providing exceptional customer service and technical support.
  • Stay up-to-date with new technologies and learn new skills to support our clients' evolving needs.
  • Manage service requests through our ticketing system, ensuring accurate and timely completion of tasks.
  • Collaborate with our Managed Service Operations Center (MSOC) Manager to ensure seamless delivery of services and exceed established SLAs.
Requirements
  • 5+ years of experience in IT infrastructure and cybersecurity.
  • Expertise in VMware, storage, and backup applications (Veeam, Barracuda, Commvault, etc.).
  • Knowledge of Office 365, Azure, DNS, DHCP, Active Directory, and network security.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to interface with clients and internal stakeholders at all levels.
Preferred Qualifications
  • Firewall experience and knowledge of network security protocols.
  • Experience working in a managed service provider (MSP) environment.
  • Network certifications (e.g., MCSE, Network+).
  • VMware certification and experience with virtualization.
What We Offer

As a Level 2 Infrastructure Engineer at Insight Global, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful contribution to our clients' success.



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