IT Service Technician
7 days ago
Seminole Gaming is the premier gaming destination in South Florida, offering an unparalleled entertainment experience with world-class amenities and services. Our flagship property, Seminole Hard Rock Hotel & Casino Hollywood, boasts a $1.5 billion expansion featuring 638 upscale guestrooms, luxury suites, and unique swim-up suites.
Job Summary:We are seeking a highly skilled IT Service Technician to join our team at Seminole Gaming. As an IT Service Technician, you will be responsible for providing top-notch technical support to ensure seamless operation of our computer systems and networks. This role requires excellent problem-solving skills, attention to detail, and strong communication abilities.
Responsibilities:- Install, troubleshoot, and optimize user desktops and laptops, including hardware and software issues.
- Troubleshoot network connectivity issues and install/re-install cable as necessary.
- Provide basic network administration support, including user account maintenance and password management.
- Liaise with end users and staff to resolve computer-related issues and provide training on computer operation.
- Collaborate with the Business Analyst, System and Network administrators to ensure efficient operation of our desktop computing environment.
- High School Diploma or equivalent required; Associate's Degree in a computer-related discipline preferred.
- Minimum of two years experience in computer hardware support and maintenance required.
- A+ certification required within the first 12 months of employment.
- Experience with Ghost Imaging, Iseries, and Blackberry devices a plus.
- Estimated Salary: $55,000 - $65,000 per year, depending on experience.
- Medical, Dental, Vision & Life Insurances.
- 401K plan with company match.
- Paid time off and annual bonus opportunity.
The work environment at Seminole Gaming is fast-paced and dynamic, requiring the ability to adapt to changing circumstances. The Casino environment can be hectic and noisy, with exposure to second-hand smoke and general public areas. Must be able to communicate effectively with guests in English.
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