Shift Lead

1 month ago

Baltimore, Maryland, United States DoorDash Full time
About The Team

New Verticals is a new, lean team at DoorDash, responsible for building and scaling new ways to delight our customers, leveraging the DoorDash platform.

About The Role

DashMart is a new team at DoorDash focused on building a new type of convenience store, offering both household essentials and local restaurant favorites to our customers' doorsteps. As a Shift Lead, you will guide a shift of 2-10 employees through daily operations, including delegating tasks, ensuring a high-quality experience for customers, and promoting a positive work environment.

Key Responsibilities:
  • Lead Operations Associates through their shift by ensuring the team is set up for success to work safely and productively, and serving as the point of escalation for daily operations, including scheduling and attendance.
  • Assist with day-to-day tasks, such as receiving product from vendors, placing product in appropriate locations, preparing customer orders, and helping clean and organize work areas.
  • Delight Customers by making sure customer orders get delivered smoothly, maintaining menus and systems, communicating with customers when issues arise, and ensuring Dasher pickups go smoothly.
  • Facility Management by monitoring supplier deliveries, managing regular cleaning and maintenance schedules.
  • Help improve operations by contributing ideas to improve our quality and customer experience.
We're Excited About You Because...
  • You're self-motivated, positive, and a team player, with a great attitude and high integrity.
  • You have a proven track record of success in a warehouse, retail, or restaurant environment.
  • You're able to be on your feet, move heavy product, and operate a pallet jack and hand truck.
  • You have a high school diploma or GED equivalent, and are at least 18 years of age.
  • You're organized and proficient in Google Docs and Google Sheets.
  • You have flexibility in your schedule, and may be required to work any day of the week, across daily operating hours.
About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We're a technology and logistics company that started with door-to-door delivery, and we're looking for team members who can help us go from a company that's known for delivering food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on 'protected categories,' we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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