AWS Cloud Contact Center Architect
4 weeks ago
Job Title: Amazon Connect Architect
Location: Wilmington, DE/New Jersey (Contract and Full-Time Opportunities Available)
We are seeking an experienced Amazon Connect Architect to design and implement cloud-based contact center solutions. In this role, you'll lead the migration and modernization of customer call centers to the Amazon Connect platform, collaborating with sales teams and technical experts to deliver optimized solutions.
Key responsibilities include developing feature functionality, architecting third-party integrations, and providing technology guidance for end-to-end solutions. You will also focus on automation, cost optimization, and operational efficiency while leveraging AWS services.
Key Qualifications:
- 12+ years of experience in customer service technologies and contact center solutions
- Hands-on expertise with Amazon Connect and AWS services
- Strong background in AI/ML technologies and omni-channel solutions
- Proven leadership in technical consulting and project management
About KTek Resourcing:
KTek Resourcing is a leading provider of cloud-based contact center solutions. We are committed to delivering innovative and effective solutions that meet the evolving needs of our clients.
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