Customer Service Representative

3 weeks ago

Concord, New Hampshire, United States Ace Hardware Full time
Job Summary

The Customer Service Associate will be responsible for providing exceptional customer service and assisting with the receiving, stocking, and pricing of merchandise. This role will also involve maintaining a clean and orderly store environment and ensuring that all customers receive a positive experience.

Key Responsibilities

Provide a positive representation of Ace Hardware and assist customers in solving problems
Greet customers entering and throughout the store, thank customers when finished and when they are leaving the store
Possess a friendly outgoing demeanor and work well with customers and associates
Ensure all pages and calls are answered promptly, courteously, and effectively
Forward any customer complaint that cannot be handled to a member of management
Possess strong product knowledge and knowledge of store layout and location of products
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time

Store Operations

Assist in creating a positive, professional, and safe work environment
Assist with receiving, checking in, and stocking of merchandise throughout the store
Assist with maintaining back stock levels
Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise
Assist with merchandise resets through the store
Provide assistance to Department Specialists, i.e., price changes, special orders
Ensure signage is current throughout the store
Communicate any Store Support Center issue to the Manager for follow-up
Communicate any merchandising, cost control, or sales idea to the Manager
Participate in store meetings
Be professional in appearance and actions
Perform all other duties as assigned

Learning Opportunities

Working at Ace Hardware, you can learn how to:

Cut keys or rekey locks
Cut glass
Drive a forklift
Mix paint
Fill propane

Or generally learn about:
Plumbing
Electrical
Gardening
Barbecues/Grilling
Power tools
Customer service
& so much more

Physical Demands

Standing, walking, lifting (up to 25 lbs), climbing

Time Commitment Options

Full Time or Part Time Available

Part Time Requires one of the following:
Work both Saturday and Sunday - 16 hours OR
Work (5) 4 hour weekday afternoon/evening shifts - 20 hours
Overtime is paid on more than 8 hours in a day

Location

We are hiring for both locations

Concord, CA Clayton Rd
Martinez, CA Pacheco Blvd

Benefits

401k with company match
Full medical and dental insurance
Optional life insurance
Accrued PTO
Flexible scheduling
Merit based pay increases and bonuses
& more

Notice to Applicant

You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.

The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing, and scheduling.

Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner.

If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position.

The Ace Hardware trademarks, logos, and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

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