ServiceNow Expert Developer Position

7 days ago


Gaithersburg, Maryland, United States GD Resources LLC Full time

About GD Resources LLC

GD Resources LLC is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. Our team strives for innovative solutions in business management and IT.

The Role: ServiceNow Service Portal Developer

We are seeking a highly skilled and experienced ServiceNow Service Portal Developer to join our dynamic team. This role requires strong technical knowledge of ServiceNow development, particularly within the Service Portal, UI frameworks, and integration with various ServiceNow modules.

Main Responsibilities:

  • Design, develop, and implement ServiceNow Service Portal solutions tailored to business needs.
  • Create widgets, pages, themes, and templates using JavaScript, HTML5, CSS, AngularJS, and Bootstrap.
  • Customize and configure the Service Portal for multiple use cases, focusing on usability and user experience.
  • Develop custom UI solutions, forms, and workflows to ensure seamless functionality across the portal.

Collaboration and Requirements Gathering:

  • Collaborate with cross-functional teams, including Business Analysts, IT teams, and stakeholders, to understand business needs and deliver optimal Service Portal solutions.
  • Participate in requirement-gathering sessions to translate business requirements into technical specifications.

Integration and Configuration:

  • Integrate the Service Portal with other ServiceNow modules, such as ITSM, ITOM, HRSD, and CSM.
  • Utilize REST APIs, SOAP, and JSON Web Services for third-party tool integration.
  • Work with ServiceNow's Glide API to implement dynamic and real-time data interactions within the portal.

Testing and Quality Assurance:

  • Conduct unit testing and debugging to ensure the Service Portal solutions are error-free.
  • Assist in user acceptance testing and support end users during the testing phase.

Maintenance and Optimization:

  • Provide ongoing support and enhancements for the Service Portal, addressing bugs and implementing improvements.
  • Monitor the performance of the Service Portal, ensuring it meets defined SLAs and user experience expectations.

Required Skills and Qualifications:

  • Proven Experience as a ServiceNow Developer with a focus on Service Portal development.
  • Strong knowledge of JavaScript, AngularJS, HTML5, CSS3, Bootstrap, and related UI/UX frameworks.
  • Familiarity with ServiceNow's Glide API and Client/Server-side scripting.
  • Experience developing and maintaining custom ServiceNow widgets and reusable components.
  • Solid understanding of ServiceNow modules like ITSM, ITOM, HRSD, or CSM and how they interact with Service Portal.
  • Hands-on experience with integrations within ServiceNow.
  • Strong problem-solving skills and ability to troubleshoot complex issues within Service Portal configurations.
  • Ability to work collaboratively in an Agile development environment.
  • Excellent communication and interpersonal skills for collaborating with cross-functional teams.

Salary Information:

$120,000-$190,000 annually, based on location and experience.

About the Location:

This is a remote position, allowing you to work from anywhere.



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